Privacy Policy

• This policy (“Privacy Policy”) governs how Rummfiy collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform and forms an integral part of the Terms of Service between Rummfiy and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.
• All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.

1. Types of information we collect

1.1 We may collect the following types of information:

• Information you provide: When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. Additionally:
  • You may need to provide your bank account details when you use the add cash or cash withdrawal options for Cash Games.
  • Your Permanent Account Number (PAN) may be required when using the cash withdrawal option, where applicable.
  • If you participate in referral programs or team play options, you may provide personal information of another person.
• Transaction details initiated by you: If you initiate a cash transaction related to your Rummfiy account, we receive and store transaction details, including:
  • The payment method used.
  • The amount added to your Rummfiy account.
  • The date and time of the transaction.
• Interaction information: When you interact with our customer support over any medium, such interactions may be recorded and stored.
• Technical information about you: We automatically collect certain information when you use the Platform, including:
  • Your IP address, location, and other unique device identifiers.
  • Your browser type and language.
  • The URL of the website used to reach our Platform.
  • Cookies (defined below).
• Usage information: When you play Rummy games on the Platform (Cash Games or non-cash games), we collect details related to your usage, including:
  • The date and time of Platform access.
  • The location from where you access the Platform.
  • The amount of money spent on each Game you participate in (if applicable).
  • The duration of gameplay.
  • The formats and variations of the Game you participate in.
• Messages: When you use the Platform to communicate, we receive and store:
  • Messages you send or receive on the Platform.
  • Any other content you upload or share on the Platform.
• Cookies: We use cookies, small text files that uniquely identify your browser and enable us to recognize the information you consent to give us.
  • Cookies store certain types of information each time you visit any page on our Platform.
  • Cookies do not contain any personal information, and you can manage them via your browser settings.
  • Disabling cookies may affect your experience and could make some parts of the Platform non-functional or inaccessible.
  • We recommend enabling cookies for an optimal experience on the Platform.
  • Cookies are mainly used to serve advertising banners, and we may use third-party services for this purpose. No personal information (e.g., name, phone number, address, or email address) is collected or used in this process.
• Web beacons: We use web beacons (also called pixel tags or clear gifs) in combination with cookies to understand how you interact with our Platform and its content.
  • Disabling cookies may render web beacons ineffective.
  • You can add browser extensions to specifically block web beacons.
• Mandatory information: Some information is mandatory and essential for accessing or registering on the Platform. If you do not provide this information, you may not be able to access certain features of the Platform.

2. How we use your information

2.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:

• Purpose of Use: We use your information to:
  • Enable your access and use of the Platform.
  • Process cash transactions to your Rummfiy account and enable withdrawals (where applicable).
  • Facilitate your participation in various types of Games and events on the Platform.
  • Send you service-related emails and communications, including notifications about changes to our policies or services.
  • Market our services or the products and services of our group companies, affiliates, and subsidiaries to you.
  • Handle support requests, including investigating transactions or issuing refunds (where applicable).
  • Perform internal operations such as:
    • Troubleshooting and data analysis.
    • Testing, research, and statistical purposes.
    • Internal training and quality management aimed at improving the Platform.
    • Enhancing future game developments and making advertisements more relevant (analysis is aggregated and does not pertain to any specific user).
  • Verify and identify Users and their accounts.
  • Measure and understand the effectiveness of promotions and advertisements served to you and others.
  • Personalize the Platform for you, including promotions and advertisements tailored to your preferences.
  • Provide you with customer support.
  • Enforce our Platform Policies.
• Referral Program: If you use our referral program:
  • Your name and email address may be used in the header of the email or SMS sent to the person referred.
  • The name, mobile number, and email address of the person referred may be used to communicate with them.
• Optional Use: We may use your personal information for the purpose of testimonials and other promotions.

3. How we store your information

• The information collected by us from Users of the Platform is securely stored and processed on servers located in India.
• Some of our affiliates and/or service providers may store or process information in jurisdictions other than India.

4. How we share your information

We may share your information with various third parties who assist us in providing you with our services, including the following:

5. How long we retain your information

• We retain your information for as long as is necessary to provide you with our services. Thereafter, we may retain your information to comply with any governmental policies, legal obligations, fraud prevention, resolve disputes, enforce our agreements, and protect Rummfiy’s legal rights, subject to limitations under applicable law.

6. Your rights and preferences

• Access and Updation: You may access and update the personal information you provided to us by logging into your Rummfiy account and using the options available. However, this may be restricted in instances where identity verification is not possible or there is suspicious activity associated with your account.
• Withdrawal from providing information: You have the right to withdraw or decline your consent to the collection of any information by writing to us at support@rummfiy.com. Please note that this may affect your usage and access to our Platform.
• Account Deletion: You can request the deletion of your Rummfiy account by emailing support@rummfiy.com or through the account deletion option in the Rummfiy app. Upon permanent deletion, all user data and personal information associated with your account will be deleted. Retention of data may occur where required by applicable laws, fraud prevention, archives, or other purposes.
• Communications Opt-outs: You can opt out of marketing or advertising emails by emailing support@rummfiy.com.

7. Security and protection of your information

• We use industry-standard and legally mandated safeguards to keep the collected information secure. This includes periodic reviews of our data collection, storage, and processing practices, as well as cybersecurity measures such as encryption and physical security measures to guard against unauthorized access.
• When you register with us, your account is protected by a unique password. You are responsible for maintaining the secrecy of your password and account information. If you suspect a breach of your account security, notify us immediately.

8. Information relating to children

• The Platform is not intended for anyone under the age of 18. We do not knowingly collect or solicit information from individuals under 18. If we learn of such data collection, we will delete it immediately. If you believe we have information from someone under 18, please contact our Grievance Officer.

9. Third-party platforms and services

• The Platform may contain links to third-party websites or services (“External Resources”). Your interaction with any External Resource is governed by their terms of use and privacy policies. Rummfiy is not responsible for the functionality, privacy, or security measures of any External Resource.

11. Changes to this Privacy Policy

• The Platform may contain links to third-party websites or services (“External Resources”). Your interaction with these is subject to their terms and privacy policies. Rummfiy is not responsible for their functionality, privacy, or security measures.